FAQ Dogs

Why Small Paws?

Why is smallpaws better than the rest?
At Smallpaws we have the experience, the serene ambience, the time, the spacious well maintained exercise areas and caring staff to truly care for your dog.
When can I come for a tour of Smallpaws?
We are open for tours from 10.00am to 12 noon Monday through to Saturday during school term only. Appointments are only required on Saturdays as they are so popular!

Caring for your dog

How much exercise does my dog get each day?
As we believe in the importance of exercise for your pets health and well-being, our guests have complimentary access to the grassed garden areas from morning to late afternoon. We also have an indoor play area.
What happens when it rains all day?
We have a large indoor play area in which our guests will have a number of supervised play times during the course of the day.
Will my dog get too hot/ cold?
All of our accommodation is heated and air conditioned. On wet, extremely hot or cold days we have an indoor playroom for the dogs to use.
Is my dog better sleeping with a companion or alone?
We treat each dog on an individual basis. All of our accommodation is large enough for 2 dogs to share. Some dogs prefer to be on their own at night; others prefer the company of another dog.
Medications … is there a charge?
We do administer medications and there is no additional charge, as we already spend one on one time with each pet daily. Please ensure each medication is clearly marked with the pets name, and dosage level.
Do you charge extra for old dogs?
Of course not, we love our older guests; many of them have been coming here since they were puppies. We have a special outdoor area for the older dogs to explore, and our heated /air-conditioned accommodation ensures that they are always at a comfortable temperature. Medication, eye and ear cleaning are all part of our standard care.
What if my dog gets sick?
With our collective experience in pet care it is easy for us to see when your dog is ‘off colour’. Our local vet at Terrey Hills is only a few minutes from here and  is ‘on call’. We will always contact you or your designated emergency contact if we detect a problem.
What if there is a storm?
Many pets are afraid during thunder storms. As both the manager’s and owner’s families live on site, there is always someone around to help comfort our guests.

Food

What food do you provide?
We provide Scotty’s Premium Dog Loaf, Purina Supercoat Small Breed Biscuits, My Dog (a variety of flavours), Black Hawk Biscuits and Barf (Biologically Appropriate Raw Food).
How do you cater for special diets?
We understand, that many pets have special dietary requirements and requests. You are welcome to bring their special diets with them, but ask that wet food is packed into daily portions and clearly labeled. We cannot offer a discount if you do supply your own food. If it is for a long term stay, discuss your requirements with us and if possible, we will be able to supply the diet ourselves.
Do you offer weight loss programs?
A common problem for all of us! We can organize a weight loss regime covering food and exercise for your dog whilst they are here.
What if our dog doesn’t eat their food?
Most guests are enjoying their food within a day or 2 of arriving. However, occasionally we have a dog that loses their appetite when they first come to stay. After 21 years in the business we know how to encourage our guests to relax and eat their food. We spend lots of time talking to them, making them feel safe and settled and offer warm, freshly cooked chicken or beef snacks. It always works!
Can you brush my long haired dog daily?
We can brush your dog daily, but there will be a small charge as it can take a while to do it properly. Many of our dogs spend many hours outside playing and running around. We cannot guarantee that your long haired dog won’t go home with some extra ‘play’ knots!

Prices and Discounts

How much does boarding cost?
Our prices vary between high and low season, and the level of accommodation. After a minimum stay of 4 days in The Lodge or 2 days in the Deluxe Suites, a complimentary bath is offered on departure. We do not charge for the day of departure if your dog is picked up before 9.00am. We do not charge extra to give your dog their daily exercise. However, it is possible to purchase extra ‘one on one’ playtimes, grooming, and treats for your pet.
Please check our rates for accommodation and extra treats on our website.
Do you offer discounts if I have more than 1 pet?
Yes, we offer a 5% discount off the price of the accommodation. For paid dog walks, the 2 dogs from the same family only have to pay for 1 walk.
Do you offer discounts for long stays?
Yes, we offer a 10% discount for stays of longer than 3 weeks.

Arriving & what to bring

Should I bring bedding?
We supply comfy beds here for all of our guests. However, if your dog loves their bed, and finds it comforting, please bring it with them. We can’t guarantee that bedding will go home in the same condition that it arrived (although we do try!). If you’re concerned, please purchase a bed from a discount store and have your dog use it a few nights prior to arrival. Their scent will then be on the bed and will still be a comfort to them.
Should I bring toys – if so, how many?
You are welcome to bring one, clearly marked toy, but toys often ‘go walkabout’ and we can’t guarantee the toy will return home!
Do you have a taxi service?
There are 2 pet taxi companies that service Smallpaws Pet Hotel: www.porters4pets.com.au and www.brittspettaxi.com.au. As we are a small boarding facility, with no hidden costs, we are unable to offer a’ free’ pickup and delivery.
What vaccinations should my dog have?
The annual C5 vaccination from your vet. We will ask to see your record of vaccination when you board with us.
What are the drop off and pickup times?

Drop off times are:
Monday – Saturday 7.30am – 12 noon
Monday – Saturday 12 noon – 3.30pm (by appointment)

Pickup times are:
Monday – Saturday  7.30am – 9.00am (no charge for that day)
Monday – Saturday  9.00am –  3.45pm (full daily rate charged)

What should I bring for my dogs holiday?
  • A copy of the latest, up to date vaccination record from your vet
  • Medications(if necessary)
  • Bedding (if you think it will help your pet to settle in, but nothing too precious!)
  • Emergency contact telephone number or email for when you are away
  • If you have a complicated medication/feeding routine please bring typed instructions.
  • Your pet!